Refund Policy

The promise

14 days, no questions asked. If one of our products isn’t for you, write to support@jsoft.studio within 14 days of a charge and we will refund it in full.

No explanation is needed, and using the product during that time doesn’t disqualify you. We would rather return the money than keep a payment from someone the product didn’t help.

This is our studio-wide policy. It applies to every jSoft product except where that product publishes a refund policy of its own — see the next section.

Each product has its own terms

Every product we sell publishes its own terms and its own refund policy, covering the things only that product has: trials, renewals, licence keys, campaign purchases, and how access ends.

Where a product’s own refund policy differs from this page, the product’s policy is the one that applies to that product. This mirrors our Terms of Service, under which a product’s terms take priority over the studio-level ones.

So: read the product’s refund policy first — it is linked from that product’s own site. This page tells you what to expect from us as a studio, and it governs any purchase not covered by a product policy of its own.

How to ask

Send one email to support@jsoft.studio from the address you used at checkout, or quote your licence key. Nothing else is required — no form, no call, no retention offer.

We have no accounts, so the licence key or the payment email is how we find your purchase.

How the money comes back

Refunds are paid out by Paddle, our merchant of record, so the money returns by the same route it came — the card or payment method you used. That usually takes a few business days after approval, depending on your bank.

Once a refund is issued, access granted by that purchase ends.

Trials

Where a product offers a free trial, cancelling before the trial ends means you are never charged — there is nothing to refund in that case.

Renewals

For subscriptions, the 14 days run from each charge, not only from the first one. If a subscription renewed and you no longer want it, the same promise applies to that renewal.

If you cancel without asking for a refund, access keeps working until the end of the period you have already paid for.

Your statutory rights

This promise is in addition to any right the law gives you — for instance the right of withdrawal that consumers in the EU and the UK have for digital purchases. Nothing here reduces those rights.

Because Paddle is the seller of record, its Buyer Terms also apply to the transaction.